Takair ("we", "us") is a business aviation broker. This policy explains which personal data we collect when you use our website or app, why, who receives it, and the choices you have. You can reach us about any of it at info@takairjet.com.
Data we collect
Account. Your email address when you sign in (we send you a secure sign-in link; there is no password). Your saved flights, alert settings and preferences if you use them.
Quote and booking requests. The details you enter: name, email, phone number, route, dates, number of passengers, aircraft preferences and any message. If you confirm a booking, the information needed to arrange the flight, such as passenger names and identity details required by the Operator.
AI assistant. The messages you type in the chat, the page you were on and a pseudonymised session identifier.
Usage data. Pages viewed and key actions (for example, a quote request started), linked to a pseudonymised session identifier and to your account when you are signed in. We do not track you across other companies' websites or apps and we do not use advertising identifiers.
Newsletter. Your email address if you subscribe. You can unsubscribe at any time from any email.
Why we use it
To answer your requests and prepare quotes, to arrange flights with Operators on your behalf, to let you sign in and keep your saved items, to send you the emails you asked for (quotes, confirmations, empty-leg alerts, newsletter), to improve the service and prevent abuse, and to meet our legal obligations (accounting, anti-money-laundering and safety checks required for air charter).
Who receives it
We share data only with service providers acting for us and, when needed to arrange your flight, with the Operator.
Supabase (database and sign-in), Resend (sending emails), Netlify (website hosting) and Anthropic (the AI model that generates the assistant's answers). Messages you type to the assistant are sent to Anthropic for processing. The app asks for your agreement before your first message is sent. Operators and, where required, airport and handling agents receive the passenger and trip details needed to operate your flight. We do not sell your personal data.
Retention
We keep your data for as long as your account is active and as needed to handle your requests, then for the periods required by law (for example accounting records). You can ask us to delete your data at any time.
Your rights and choices
You can access, correct, export or delete your data, object to or restrict some uses, and withdraw consent at any time. To delete your account inside the app or website: open Account, then Delete my account. Your login, saved flights, requests, quotes and alert settings are then permanently deleted. You can also write to info@takairjet.com. If you are in the European Union or the United Kingdom, you may also complain to your data protection authority.
International transfers and security
Some of our providers process data outside your country, including outside the European Economic Area. Where this happens we rely on the safeguards required by law, such as standard contractual clauses. Data is transmitted over encrypted connections and access to administration tools is restricted to authorised staff.
Children
Our services are intended for adults. We do not knowingly collect data from children under 16.
Changes
We may update this policy; the date at the top shows the latest version. If a change is significant, we will tell you in the app or by email.